In compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD) and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), SOLO informs users that it has proceeded to create a profile on the Social Networks Facebook and Instagram with the main purpose of advertising its products and services.
Data SOLO:
Cristina Rico Garcia
Plaza Conquistadores, 7
06005, BADAJOZ, SPAIN
info@soloboutique.es
SOLOboutique.es
The user has a profile on has decided to join the page created by SOLO showing interest in the information advertised on the Network. By joining our page, you consent to the processing of personal data published in your profile.
The user can access the privacy policies at any time of the Social Network itself, as well as configure your profile to ensure your privacy.
SOLO has access and treats that public information of the user, in particular, your contact name. This data is only used within the Social Network itself. It is not incorporated into any file.
In relation to the rights of access, rectification, cancellation and opposition, which you have and that can be exercised before SOLO, according to the LOPD, should take the following nuances into account:
Access: Will be defined by the functionality of the Social Network and the ability to access information from user profiles.
Rectification: You can only be satisfied in relation to information that is under the control of SOLO, for example, delete comments posted on the page itself. Normally, this right must be exercised before the Social Network.
Cancellation and/or Opposition: As in the previous case, can only be satisfied in relation to information that is under the control of SOLO, for example, stop being attached to the profile.
SOLO will carry out the following actions:
Access to public profile information.
Publication on the user’s profile of all information already published on the SOLO website.
Send personal and individual messages through the Social Network channels.
Page status updates to be published on the user’s profile.
You can always control your connections, delete content that no longer interests you and restrict who you share your connections with by accessing your privacy settings.
PUBLICATIONS
The user, once attached to the page SOLO, may publish on the latter comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner of the same, enjoy copyright and intellectual property or have the consent of the third parties concerned. It is expressly forbidden to publish on the website any text, graphics, photographs, videos, etc. which violate or are likely to violate morals, ethics, good taste or decency, and/or which infringe, violate or violate intellectual or industrial property rights, the right to image or the law. In these cases, SOLO reserves the right to immediately remove the content, and may request the permanent blocking of the user.
SOLO will not be held responsible for content freely posted by a user.
The user must bear in mind that his publications will be known to other users, so he himself is primarily responsible for his privacy.
The images that may be published on the page will not be stored in any file by SOLO, but they will remain in the Social Network.
CONTESTS AND PROMOTIONS
SOLO reserves the right to conduct contests and promotions, in which the user can participate attached to your page. The bases of each of them, when used for it the platform of the Social Network, will be published in the same. Always complying with the LSSI-CE and any other applicable regulations.
The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.
ADVERTISING
SOLO uses Social Networks to advertise their products and services, in any case, if you decide to treat your contact details for direct marketing activities, will always be in compliance with the legal requirements of the Data Protection Act and the LSSI-CE.
The fact of recommending other users to SOLO´s page to enjoy promotions or be informed of their activity will not be considered advertising.
COOKIES
Cookies are small files stored on your computer to facilitate the correct functioning of the website’s use and the purchasing process. The cookies that are automatically installed on your computer do not provide us with information about you or any other personal data; nor can they read data from your computer or from cookies from other websites that are also installed on your computer. If you wish, you can set your browser to warn you on screen that a cookie is about to be installed, or even not to receive any cookies, which will not prevent you from accessing the information contained in SOLO. In the event that you modify your cookie settings, we will not be liable for any problems or errors in the operation of the website and the purchasing process that may result from changing your cookie settings.
The application we use to obtain and analyse browsing information is: Google Analytics: www.google.com/analytics/ and http://www.google.es/intl/es/analytics/privacyoverview.html.
This application has been developed by Google, which provides us with the service of analysing the audience of our website. This company may use this data to improve its own services and to offer services to other companies. You can find out about these other uses by clicking on the links provided.
This tool does not collect data on the names or surnames of users or the postal address from which they connect. The information obtained is related, for example, to the number of pages visited, the language, the social network in which our news is published, the city to which the IP address from which users access us is assigned, the number of users who visit us, the frequency and recurrence of visits, the time of visit, the browser used, the operator or type of terminal from which the visit is made.
We use this information to improve our website, detect new needs and assess the improvements to be made in order to provide a better service to users who visit us.
To allow, know, block or delete the cookies installed on your computer you can do so by configuring the options of the browser installed on your computer.
For example, you can find information on how to do this if you use the following browser:
Firefox from here: http://support.mozilla.org/es/products/firefox/cookies
Chrome from here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Explorer from here: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Safari from here: http://support.apple.com/kb/ph5042
Opera from here: http://help.opera.com/Windows/11.50/es-ES/cookies.html
TERMS AND CONDITIONS OF USE
In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE), SOLO informs that it is the owner of the websites, SOLOboutique.es and SOLOutlet.es. In accordance with the requirements of article 10 of the aforementioned Law, SOLO informs of the following data:
The owner of this website is SOLO, Cristina Rico Garcia, with NIF 80077292-D and registered office at C/Plaza Conquistadores, 7, 1, Entreplanta. The e-mail address for contacting the company is: info@soloboutique.es
USER AND RESPONSIBILITIES
Navigation, access and use of the website SOLO confers the status of user, by which they accept, from browsing the website SOLO, all conditions of use set forth herein without prejudice to the application of the relevant regulations of mandatory legal compliance as appropriate.
The SOLO website provides a wide range of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility extends to:
– The truthfulness and legality of the information provided by the user in the forms provided by SOLO for access to certain content or services offered by the web. Anyone who sends communications to this website or its owners will be responsible for the content of these, also with regard to its truthfulness and accuracy, not becoming, therefore, SOLO responsible for the information and content entered by third parties. However, and in compliance with the provisions of art. 11 and 16 of Law 34/2002, of Services of the Information Society and Electronic Commerce, SOLO is available to all users, authorities and security forces to collaborate actively in the removal or blocking of all content that could affect or contravene national or international law, rights of third parties or morality and public order. In the event that you consider that there is any content on the website that could be susceptible to this classification, please notify us immediately.
– The use of information, services and data offered by SOLO contrary to the provisions of these conditions, the law, morality, decency or public order, or otherwise may involve injury to the rights of third parties or the operation of the website. The user’s commitment is to use the services of the website in accordance with the terms expressed in this Legal Notice. Your opinions, as well as the activities carried out on SOLO.es are the sole responsibility of the user, and we cannot be held responsible for any damages or losses arising from these actions.
As a user you are obliged not to use the website for the provision of services, advertising or commercial exploitation.
SOLO’s liability
We shall not be liable for any damages of any kind that may be caused by:
– the use of the products or content included on the website by third parties, especially illicit, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order, being the sole responsibility of the user who purchases or accesses them.
– the use of a non-updated or defective version of the browser, interruptions in the connection that occur during the transmission of data, computer viruses, breakdowns or disconnections in the operation of the telematic system, blockages caused by deficiencies or overloading of telephone lines, as well as damage caused by third parties through unauthorised interference.
– The user is not responsible for the quality of information or the privacy conditions offered by external websites to which links are provided from this website because they are considered to be of interest to users.
In the event of any illegitimate or suspicious use of the contents of the website, we reserve the right to interrupt or deny, at any time and without prior notice, access to the website and its services to the user who is the author of the illegitimate or suspicious use.
We undertake to implement all necessary measures to try to guarantee our visitors the absence of viruses, worms, Trojan horses and similar elements on our website. However, these measures are not infallible and we cannot guarantee the absence of such harmful elements. Consequently, we shall not be liable for any damage that they may cause to our visitors.
We have also signed all the necessary contracts for the continuity of the website. We will make our best efforts to ensure that it does not suffer interruptions. Still, we cannot guarantee the absence of technological failures, nor the permanent availability of the website and the services contained therein and, consequently, we assume no liability for any damages that may be generated by the lack of availability and access failures caused by disconnections, breakdowns, overloads or network failures not attributable to SOLO.
Intellectual and industrial property rights
SOLO is the owner of the rights of exploitation of this website’s intellectual and industrial property and all the contents included in it. The design of the website, photographs, videos, logo, information and content.
Therefore, the total or partial reproduction of this website, the use of its contents for commercial or illicit purposes, as well as its computer processing, public communication, distribution, dissemination, modification, transformation or decompilation without our prior authorisation is prohibited. Users may only use the material included on this website for their own personal and private use.
In the case of hyperlinks from external pages that direct to any of the pages of SOLOboutique.es, the total or partial reproduction of the contents that are part of the web, or the inclusion of false, incorrect or inaccurate information about the contents or products SOLO, as well as the use of “linking” techniques that lead the user to confusion or involve taking undue advantage of the reputation or the contents of SOLO will not be allowed.
We will ensure compliance with these conditions, as well as the proper use of the contents included on the website, exercising all civil and criminal actions that apply in case of infringement or violation of these conditions by any person.
LINKS POLICY AND DISCLAIMERS
SOLO is not responsible for the content of websites that the user can access through the links provided on its website and states that in no case proceed to examine or exercise any control over other sites’ content on the network. It also does not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property which can be accessed through the links.
SOLO declares to have taken all necessary measures to prevent any damage to users of its website, which may arise from browsing its website. Consequently, SOLO is not responsible, in any case, for any damage that may be suffered by the user by browsing the Internet.
MODIFICATIONS
SOLO reserves the right to make any changes it deems appropriate, without notice, in its website’s content. Both with regard to the contents of the website, as in the conditions of use of the same, or in the general conditions of contract. Said modifications may be made through its website by any legally admissible means and shall be binding for as long as they are published on the website until they are validly modified by subsequent modifications.
INTERNET CONTRACTING SERVICES
Certain contents of the SOLO website contain the possibility of contracting via the Internet. The use of these will require the mandatory reading and acceptance of the general conditions of contract established for this purpose by SOLO.
DATA PROTECTION
In accordance with the provisions of Law 15/1999 on Protection of Personal Data (LOPD), SOLO informs users of its website that the personal data collected by the company, through the forms located on its pages, will be entered into an automated file under the responsibility of SOLO, in order to facilitate, expedite and fulfill the commitments established between the two parties.
Also, SOLO reports the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the address C/ Plaza Conquistadores, 7, 06005, BADAJOZ, ESPAÑA
As long as the user does not communicate otherwise to SOLO, it is understood that your data have not been modified and SOLO has the consent to use them in order to build loyalty to the relationship between the parties.
GENERAL TERMS AND CONDITIONS
INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
The General Conditions of Contract regulate the distance selling relationship between SOLO and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
SOLO reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means admissible in law and must be complied with during the time they are published on the web and until they are not validly modified by subsequent ones. However, SOLO reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The website’s purpose is to offer and advertise the sale of women’s clothing, footwear, and accessories.
The duration of the contract will be linked to the product’s delivery without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions. Likewise, you declare that you are of legal age and have the necessary legal capacity to access SOLO websites and contract through them.
To purchase our products, you can go to the corresponding section of our online shop.
Once the purchase process has been completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process, the user indicates a valid email address. If you do not receive the confirmation within 24 hours from the completion of the order, please contact SOLO by phone or email info@soloboutique.es
Upon receipt of the product at the delivery address provided, the customer will receive an invoice or a copy of the order electronically at the email address provided.
OFFER AND VALIDITY
In the case of a product on offer, the offer price and its validity will always be indicated together with its essential characteristics.
In compliance with current regulations, SOLO provides information on all items on sale, their characteristics and prices. However, SOLO reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Terms and Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.
ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
The products offered in our online shop include a photograph and the essential characteristics of the product. The colour of the product, observable in the photograph, is not binding. It is identified in the characteristics.
GUARANTEES
All products offered on the website enjoy the commercial guarantee of the supplier of the product. SOLO has an after-sales service, while the warranty is in force, the customer may execute it by emailing info@soloboutique.es.
PRICES
All products indicate the selling price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this will be indicated.
ORDERING
Placing an order on SOLOboutique.es implies acceptance of prices, product descriptions and general conditions of sale. Your commitment is to provide us with truthful and valid data such as your email address, postal address and other data necessary to correctly process your order and to be able to contact you if necessary. Otherwise, we will not be able to process your order correctly. By placing an order on SOLO.es you also guarantee that you are fully authorised to use the debit or credit card you provide us with to make the payment. We may need to contact you to verify any of the information you have provided.
ORDER CONFIRMATION AND INVOICE
Once you have placed your order and confirmed payment, we will send you a confirmation of your purchase by email, in which you will find an order receipt attached. If you do not find it in your inbox, remember to check your spam folder or, if you use gmail and it appears in the “promotions” tab, you can drag it to the “main” tab to make it easier for you to access the information we send you.
If you would like to request an invoice, you should let us know by sending an email to info@soloboutique.es, including your order number so that we can easily locate it and issue the corresponding invoice.
AVAILABILITY
Currently the items offered through SOLO.es are available for delivery anywhere in the world. Orders will be subject to the availability of the product: if there are difficulties with the supply or there are no items in stock, we will notify you when it will be available again, as well as the possibility of acquiring a product of similar characteristics and equal or higher value. If you do not wish to order a substitute product or wait until we receive new stock of the product ordered, we will reimburse you the total amount paid.
SHIPPING COSTS AND DELIVERY TIMES
Free shipping only to mainland Spain.
Delivery in 24/48H only for mainland Spain.
Other shipping costs and delivery times in the shipping calculator in the shopping cart.
Shipping costs include transport, insurance and customs clearance at origin. For deliveries to non-European Union countries, customs charges at destination and other taxes (duties) are not included; they will have to be paid in cash by the recipient in order to receive the goods.
The recipient will be responsible for all import charges and taxes incurred at the destination customs office, whether or not the goods are delivered to him/her.
We will try to ship the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the import of the items ordered, as SOLO has no responsibility for them. SOLO will not be responsible for the effects caused by strikes, war or other circumstances beyond its control.
SOLO will not be responsible for delays in customs clearance or if the local authorities decide to confiscate any item contained in a shipment.
Shipment of the package
As a general rule, packages are dispatched within 24 hours of receipt of payment, via an express courier company that will deliver the package within 24 hours of receipt.
DELIVERY OF THE ORDER
Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within approximately one to two working days from the time the user places the order (Peninsula).
SOLO assumes no responsibility when the delivery of the Product is not made as a result of the data provided by the User are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the shipping company, assigned for this purpose, such as the absence of the User or the retention of the Product in Customs.
FORMS OF PAYMENT AND EXECUTION OF THE ORDER
The customer will be able to pay the amount of his order by choosing any of the following methods. During the purchase process you must indicate your choice:
– CREDIT or DEBIT VISA, VISA or MASTERCARD.
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.
Likewise, your credit card details are entered directly on the bank’s website, at the POS (Point of Sale Terminal of the Bank) and are not entered or recorded on any SOLO.es server.
When paying by VISA or MASTERCARD you will always be asked for the following data: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is only valid on the website.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries will be made as soon as possible on the accounts of the supplier and the cardholder.
However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of exercising the right of withdrawal or termination and therefore the cardholder has wrongfully demanded the cancellation of the corresponding charge, the cardholder shall be liable to SOLO for compensation for the damages caused as a result of such cancellation.
The availability of products offered by SOLO may vary depending on customer demand. Although SOLO periodically updates its stock, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, SOLO will notify the customer by email as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 15 days. SOLO may give the customer the twofold option of: supplying the customer with a product of similar characteristics or superior quality without an increase in price, or, unless SOLO has justified and demonstrable reasons for doing so, refunding the sums paid for the cancelled order within the same period. In the event that SOLO does not make this payment within the aforementioned period, the buyer may claim double the amount due, without prejudice to his right to compensation.
RIGHT OF WITHDRAWAL, RETURNS AND COMPLAINTS
The purchaser shall have a minimum period of fifteen calendar days to cancel, from the day on which the customer receives the product, without penalty and without stating the reasons, provided that the products have not been used or damaged or altered and the packaging is in its original condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid for the products purchased.
The exercise of the right of withdrawal must be made by notifying us by email to info@soloboutique.es, sending your letter to our postal address C/ Plaza Conquistadores, 7, 06005, BADAJOZ, ESPAÑA
According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.
No chargeable returns will be accepted. Once we have checked that the product is in good condition, we will proceed with the return and the customer will be refunded the amount, including shipping costs, within a period of less than 15 days from receipt of the product. The refund will be complete if the product arrives faulty or incorrect. The order can be sent by ordinary post, where the amount varies from 2-4€ approximately, but you must contact us beforehand to provide you with the delivery address and the steps to follow.
FAQ – Frequently asked questions
What do I have to do to return an item purchased in the online shop?
To return an item, you can contact us by email at info@soloboutique.es to inform us of the return or exchange and we will inform you of the steps to follow. We will not accept returns to debit charges. Once we have checked that the product is in good condition, we will proceed with the return and the amount will be refunded to the customer within 15 days of receipt of the product. The refund will be complete if the product arrives faulty or incorrect.
How long does it take to return a product?
The deadline for a return of a purchase is 15 days from the date of purchase. SOLO reserves the right to refuse returns requested after the deadline, or items that are not in the same condition as they were sent to the customer.
Do I have to pay anything for my return?
If the product is faulty, we will pay for the cost of returning it to you, and we will refund these costs if we have sent you a faulty or defective product. In case of return for any other reason, you can send us the products by regular mail, where the shipping cost is usually between 9-11€.
When will I receive the amount of my return?
The customer will be paid within 15 days of receipt of the returned product.
In the event of an unjustified delay on the part of SOLO, with respect to the refund of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of that amount.
What should I do if I receive a defective item?
In SOLO check all items before sending them to our customers but if, exceptionally, you get a product with a defect, the product will be exchanged for another in perfect condition, not having in stock the same product will be refunded the amount it has cost, all at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.
How long does it take to exchange a product?
The deadline for an exchange of a purchase made in SOLO is 15 days from the date of purchase.
CUSTOMER SERVICE
If the customer wishes to make a complaint, he/she can do so to SOLO C/ Plaza Conquistadores, 7, 06005, BADAJOZ, ESPAÑA
or via email info@soloboutique.es.
GUARANTEE OF THE PRODUCTS PURCHASED
In the event of any defect, you must inform us as soon as possible after observing the anomaly, by sending an email to info@soloboutique.es with your order number and the problem observed. Defects or deterioration caused by external factors (accidents, wear and tear, misuse, improper handling of the product), as well as products whose original form has been manipulated, altered or repaired by the customer or by third parties not authorised by us, are excluded.
APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by Spanish law.
For all questions that may arise in connection with the interpretation, execution or possible breach of these conditions of use, the user, regardless of the place where any dispute arises, will submit to the jurisdiction of the courts and tribunals of Badajoz. The parties may also submit their disputes to arbitration.
MODIFICATION OR TERMINATION OF PRODUCTS OR SERVICES
We reserve the right to modify, suspend, withdraw or terminate the sale of products, as well as the contents of SOLOboutique.es, partially or totally, at any time, and without prior notice to the users of the website.
Likewise, we may temporarily suspend access to the website without prior notice to carry out maintenance, repair or improvement work.
We reserve the right to cease to exist without prior notice and despite the side effects that this may have on our followers.